Summary
Surgery scheduler manager with 10+ years of experience leading scheduling teams, optimizing workflow, and ensuring compliance with HIPAA and payer guidelines. Skilled in staff supervision, process improvement, and fostering a culture of patient-centered service.
Experience
- Supervised a team of 7 schedulers, increasing department efficiency by 25%.
- Implemented new scheduling protocols, reducing patient wait times by 30%.
- Ensured 100% compliance with HIPAA and payer authorization guidelines.
- Analyzed scheduling data to improve OR access and resource allocation.
- Scheduled 2,000+ surgeries annually, maintaining a 98% patient satisfaction rate.
- Led insurance verification and prior authorization processes for all surgical cases.
- Trained and mentored 5 junior schedulers.
Education
Courses
- Act 34, Illinois Department of Public Health
- BLS Certification, American Heart Association