Summary
Experienced tattoo receptionist and studio lead with over six years in high-volume environments. Expert in calendar management, administrative support, and staff training. Proven track record of improving client satisfaction and streamlining appointment flow.
Experience
- Oversaw front desk operations for a team of four, managing 60+ appointments daily with 98% accuracy.
- Implemented a new appointment confirmation process, reducing no-shows by 35%.
- Trained and mentored five junior receptionists, raising team efficiency by 20%.
- Handled cash and credit transactions totaling $4,000 per week with zero discrepancies.
- Coordinated with artists and body piercing apprentices to streamline client intake and aftercare education.
- Managed daily paperwork and inventory, supporting a 10-artist studio.
- Assisted with social media updates, increasing online engagement by 25%.
- Provided consultation support for custom tattoo designs and aftercare.
Education
Courses
- Tattoo Artist License, New York State Department of Health