Summary
Lead taxi driver with over seven years of experience managing busy shifts and training new drivers. Expert in route planning, cash handling, and upholding company safety standards. Trusted to handle VIP clients and resolve issues quickly.
Experience
- Managed a team of 8 drivers, providing training on safety and customer service.
- Transported up to 40 passengers per shift, including VIP and special needs clients.
- Oversaw daily cash reconciliation for the team, handling up to $1,200 per shift.
- Resolved customer complaints and improved satisfaction scores by 15 points.
- Adjusted routes for all drivers during city events to reduce delays and improve efficiency.
- Completed over 2,000 trips with a perfect safety record.
- Assisted passengers with boarding and luggage, ensuring comfort and safety.
- Used GPS and real-time traffic updates to maintain on-time schedules.
Education
Courses
- Commercial Driver's License (CDL) with Passenger Endorsement, California DMV
- Valid California Driver's License, California DMV
- DOT Physical, FMCSA