Summary
Experienced team captain with a proven track record in retail operations, people leadership, and coaching. Skilled at driving sales, managing performance, and building high-performing teams in apparel and footwear environments.
Experience
- Led a team of 10 associates, increasing department sales by $150,000 year over year
- Developed and executed 30-60-90 day business plans, resulting in improved inventory management and reduced stockouts by 20%
- Hired, onboarded, and retained 8 new team members, boosting retention rates
- Managed daily merchandising standards and floor sets, ensuring compliance with company guidelines
- Enforced safety and loss prevention policies, achieving zero incidents for 18 months
- Conducted performance reviews and provided coaching, leading to 3 promotions within the team
- Trained and coached 6 new hires on customer service and sales techniques
- Supported store opening and closing procedures, handling cash office functions and daily reporting