Summary
Retail manager with over 5 years of experience leading teams in fast-paced thrift store settings. Skilled in customer service, inventory management, and coaching staff to meet sales and operational goals. Known for building positive team culture and delivering excellent results.
Experience
- Developed and executed retail operations plans, increasing monthly sales by $7,500
- Led and coached a team of 15 employees, reducing turnover by 18% in one year
- Managed payroll and operating costs, keeping expenses within 2% of budget
- Conducted performance assessments and provided feedback to improve team productivity
- Maintained store cleanliness and brand standards, achieving top scores on internal audits
- Trained new hires and supported ongoing staff development, resulting in three promotions from within