Summary
Senior utilization management leader with 15 years of experience in care management, data analysis, and process improvement. Proven track record of aligning utilization management with revenue cycle goals and leading teams to achieve measurable results.
Experience
- Led a team of 20 in utilization management, achieving a 22 percent reduction in unnecessary admissions.
- Analyzed key metrics such as Average Length of Stay and Case Mix Index, improving reporting accuracy by 30 percent.
- Aligned utilization management processes with revenue cycle, increasing reimbursement rates by $1.2M annually.
- Implemented process improvements that reduced authorization turnaround time by 40 percent.
- Supervised a team of 12, providing mentoring and support to improve team performance.
- Developed and maintained utilization management reporting, supporting data-driven decisions.
- Collaborated with non-clinical staff to streamline case management support tasks.
Education
Courses
- Registered Nurse (RN) License, California Board of Registered Nursing
- Certified Case Manager (CCM), Commission for Case Manager Certification
- Accredited Case Manager (ACM), American Case Management Association