Summary
Experienced vacation planner with strong skills in communication, sales, and travel booking. Known for exceeding sales targets, resolving client issues, and building lasting relationships. Skilled at recommending improvements to enhance guest experiences.
Experience
- Exceeded monthly sales targets by 15 percent for 18 consecutive months through effective negotiation and upselling.
- Managed travel bookings for 120+ clients per month using Global Distribution System, maintaining 99 percent accuracy.
- Participated in 4 trade shows per year, generating 80+ new leads annually.
- Supported team members with research and issue resolution, reducing average resolution time by 25 percent.
- Recommended process improvements that increased guest satisfaction scores by 10 percent.
- Responded to client travel requests and reservations, achieving a 97 percent positive feedback rate.
- Maintained up-to-date knowledge of supplier rules and travel industry trends.
- Drove engagement culture by sharing best practices with team members.
Education
Courses
- Travel Certification from Accredited Travel School, Travel Institute