Summary
Experienced veterinary practice manager skilled in leading teams, managing clinic operations, and improving client satisfaction. Strong in conflict resolution, budget management, and staff development. Committed to fostering a positive and efficient work environment.
Experience
- Led a team of 18 staff, increasing client retention by 25 percent through improved service and workflow.
- Implemented new inventory management system, reducing supply costs by $15,000 annually.
- Oversaw scheduling and daily operations, cutting overtime expenses by 30 percent.
- Resolved employee conflicts and coached staff, reducing turnover by 40 percent.
- Managed annual budget of $1.5M, meeting financial goals for three consecutive years.
- Launched marketing campaigns that grew new client registrations by 400 families.
- Supervised front desk and technician teams, improving appointment scheduling accuracy by 18 percent.
- Coordinated onboarding and training for 10 new hires, increasing team productivity.
- Monitored compliance with hospital policies and regulatory standards.
Education
Courses
- Certified Veterinary Practice Manager (CVPM), VHMA