Summary
Detail-oriented client service coordinator with three years of experience in veterinary front desk operations. Skilled in medical records management, payment processing, and client communication. Known for a calm, positive attitude and ability to handle high call volumes while supporting both clients and staff.
Experience
- Managed daily appointment scheduling for 70+ patients, improving clinic flow and reducing no-shows by 18 percent.
- Processed $8,000 in payments weekly and maintained accurate billing records.
- Trained 3 new receptionists on medical records management and customer service protocols.
- Provided emotional support to clients during emergencies, resulting in a 92 percent positive feedback rate.
- Handled multi-line phone system, fielding up to 80 calls per day.
- Maintained medical records for 900+ patients with zero compliance issues.