Summary
Experienced warranty administrator skilled in warranty administration, analytical skills, and problem solving. Proven ability to process claims accurately, improve workflow, and collaborate across departments.
Experience
- Processed and coded over 400 warranty claims per month with a 97% approval rate.
- Collaborated with service and parts departments to streamline workflow, reducing claim processing time by 18%.
- Assisted with monthly warranty schedule reconciliation, identifying and correcting discrepancies worth $15,000.
- Built and maintained relationships with manufacturer representatives, resolving 95% of claim issues within one week.
- Reviewed and coded warranty repair orders, increasing documentation accuracy by 20%.
- Supported coordination between departments, improving job readiness and reducing delays.
Education
Courses
- Service Manager Certification, National Automotive Service Association