Summary
Seasoned wellness director with over ten years leading large-scale health and wellness operations. Expert in budget control, care planning, and strategic program development. Proven record of increasing participation and financial performance while ensuring regulatory compliance.
Experience
- Oversaw wellness operations for a 300-resident facility, increasing program participation by 40 percent in three years.
- Managed a $1.2 million annual budget, reducing costs by $100,000 while maintaining high-quality services.
- Led a team of 25 staff, achieving a 95 percent retention rate and improving employee engagement scores.
- Developed and launched five new wellness programs, boosting community engagement and satisfaction.
- Collaborated with marketing and development teams to attract 50 new members and corporate partners.
- Analyzed financial and participation data to guide strategic planning, resulting in a 30 percent increase in revenue.
- Assumed executive responsibility for spa and wellness operations, maintaining full regulatory compliance.
- Built rapport with members and participants, raising satisfaction survey results by 22 points.
Education
Courses
- Certified Spa Manager, International Spa Association
- CPR/AED, American Red Cross