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Zillow Customer Care Resume Examples

RF By Renzo Feroci · Updated September 27, 2026

See what a strong zillow customer care resume looks like, with real examples and the skills that matter. Whether you are aiming for a photographer, client sales manager, or customer success manager role, you will find the right resume summary and bullet ideas here.

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Zillow Customer Care resume example

Three ready-to-use examples by experience level. Pick the closest and make it yours.

Marcus Nguyen
Customer Success Manager, API
[email protected] · 555-234-5678 · Seattle, WA

Summary

Customer success manager with experience in API integration, CRM support, and complex case management. Skilled at product training, onboarding, and driving client satisfaction for real estate media clients.

Experience

Customer Success Manager, API
Zillow Group
March 2021 to Present
  • Conducted quarterly customer reviews with 40+ clients, aligning on goals and driving retention
  • Created and refined onboarding documentation, reducing support tickets by 15 per month
  • Delivered API training to internal teams, improving adoption and usage across departments
  • Coordinated ADA-compliant accommodations for client accounts, ensuring full policy compliance
  • Advocated for product improvements, resulting in two new feature releases in 2023
Account Manager
HomeLens Media
May 2018 to February 2021
  • Managed a book of 60 builder clients, exceeding sales targets for three consecutive years
  • Led CRM support and troubleshooting, resolving complex cases within 24 hours on average
  • Enabled cross-functional collaboration with marketing and product teams

Education

Bachelor's Degree, Business Communication
University of Washington

Skills

Account Management & CRM
Customer SuccessCustomer ServiceBusiness CommunicationProblem Solving
API & Technical Skills
API IntegrationAPI TroubleshootingSaaSFollow Up Boss
Compliance & Accessibility
Strategic ThinkingAdaptabilityCollaboration
Media & Tools
Photography3D Virtual ToursVideo Production
Why this example works

This mid-level resume highlights API, CRM, and account management skills. It uses measurable results and shows leadership in product training and process improvement.

Use this example

Illustrative sample for a Zillow Customer Care resume.

Why These Zillow Customer Care Resume Examples Work

Each example highlights the skills and achievements that hiring managers want to see for zillow customer care roles. You will notice clear, measurable results, strong communication, and a focus on customer success. The summaries and bullets use real keywords and show how you can stand out, whether you are new or have years of experience.

Zillow Customer Care resume summary examples

Entry Level

Motivated customer care professional with strong communication and detail orientation. Skilled in photography and client service, eager to support Zillow Media Experts with high-quality media and reliable customer support.

Mid Level

Experienced customer success manager with a background in API integration, CRM support, and complex case management. Known for driving client satisfaction, delivering product training, and exceeding sales targets in fast-paced environments.

Senior Level

Strategic customer care leader with a record of cross-functional leadership and process improvement. Expert in real estate media, customer retention, and managing high-value client relationships for Zillow Media Experts.

Skills to put on a Zillow Customer Care resume

Lead with the must-haves, add the recommended skills you have, and sprinkle in optional ones as bonuses.

Must-have in most listings
Canon 5D Mark IVCanon 6D Mark IICanon R5Canon R7FAA Part 107 Drone LicensePhotographyCustomer ServiceDrone OperationDSLR CameraTripodVideo ProductionWide-Angle Zoom Lens
Recommended common; add the ones you know
3D Virtual ToursBusiness CommunicationCommunicationCustomer SuccessFollow Up BossMirrorless CameraPhotography FundamentalsSaaS
Soft skills employers value
CommunicationCustomer ServiceDetail OrientationIndependenceMotivationPunctualityCollaborationAdaptability

Zillow Customer Care resume bullet points

Rewrite these in your own words with your own numbers.

  • Coordinated with clients on-site to deliver over 50 real estate photography sessions per month, ensuring all media met brand guidelines.
  • Managed and maintained a full suite of photography equipment, reducing setup time by 20 minutes per session.
  • Organized and uploaded media for post-processing, increasing upload speed and meeting all project deadlines.
  • Provided guidance to clients during sessions, resulting in a 95% satisfaction rate on post-shoot surveys.
  • Adapted to new proprietary technology and media processes, supporting the rollout of 3D virtual tours across 100+ listings.

How to write a Zillow Customer Care resume

  1. 1Start With a Clear Summary

    Write a short, direct summary that shows your customer service skills, communication, and any real estate media experience. Mention your motivation and adaptability.

  2. 2Highlight Relevant Skills

    List skills like photography, customer service, drone operation, and communication. Use the exact keywords from the job description.

  3. 3Show Measurable Achievements

    Use numbers to show your impact. For example, mention the number of clients served, sessions completed, or deadlines met.

  4. 4Include Certifications and Tools

    If you have the FAA Part 107 Drone License or experience with specific cameras or SaaS tools, add them to your resume.

  5. 5Tailor for Each Zillow Role

    Adjust your resume for the specific job title, whether it is photographer, customer success manager, or client sales manager.

What to emphasize by experience level

entry

If you are just starting out, focus on your customer service, communication, and detail orientation. Show any experience with photography equipment or supporting clients, even if it is from school or volunteer work. Highlight your motivation and ability to learn new tools quickly.

mid

At the mid level, hiring managers look for experience with account management, CRM support, and handling complex client needs. Show how you have delivered product training, managed onboarding, or advocated for process improvements. Use examples that show you can handle multiple priorities and drive customer success.

senior

For senior roles, emphasize leadership, strategic thinking, and experience managing high-value clients or teams. Show how you have improved processes, led cross-functional projects, or driven customer retention. Use language that shows you can influence outcomes and support company goals.

Zillow Customer Care salary

Most zillow customer care roles offer hourly pay, with typical rates from $23 to $38 per hour (USD). Your pay will depend on your experience, certifications, and the specific job title. Roles that require specialized skills, like drone operation or API management, may offer higher rates.

Typical pay
$23-$38/hour
(USD) · per hour

What moves your offer

Seniority, location, and in-demand skills like FAA Part 107 Drone License and Photography push toward the top of the range.

Education & experience level

Experience level Openings most often target Mid-level candidates, and also include Manager and Senior.

Zillow Customer Care resume FAQ

What skills should I put on a zillow customer care resume?

Focus on customer service, communication, photography, drone operation, video production, and experience with tools like DSLR or mirrorless cameras. Detail orientation and adaptability are also important.

How do I write a strong zillow customer care resume summary?

Keep it short and direct. Mention your customer care experience, technical skills, and motivation to support clients or manage media projects for Zillow.

Is the FAA Part 107 Drone License required for Zillow Media Experts roles?

It is not required for every role, but having the FAA Part 107 Drone License can set you apart, especially for photography or drone media positions.

What should I highlight if I am applying for a mid level zillow customer care role?

Show your experience with account management, CRM support, API integration, and handling complex client needs. Use examples of product training or process improvements.

How can I show measurable impact on my resume for these roles?

Use numbers where possible. For example, mention the number of sessions completed, clients served, or deadlines met. This shows your reliability and results.

Do I need a college degree for a zillow customer care job?

A college degree is not required for most roles. Skills, certifications, and relevant experience matter more.

What tools should I mention for a photographer, zillow media experts resume?

List cameras like Canon 5D Mark IV, Canon R5, or DSLR, as well as tripods, wide-angle lenses, and any experience with 3D virtual tours or SaaS platforms.

What makes a senior zillow customer care resume stand out?

Leadership, strategic thinking, and a record of process improvement or managing high-value clients will help your resume stand out for senior roles.

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